Return Policy

We want customers to feel comfortable and confident when making a purchase, which is why we provide a 30-day return window starting from the date your order is delivered. This period allows you sufficient time to assess the product and determine whether it meets your expectations. If you decide that an item is not right for you, you may request a return within those thirty days. To qualify, the product must be returned in the same condition in which it was received. It should remain unused, unworn, and free from any damage or alteration. All original tags, labels, and identifying elements must still be attached, and the item must be placed back into its original packaging, including any branded boxes, protective materials, or inserts that were included at delivery. A valid proof of purchase is also required so that we can accurately locate and verify your order in our system. This may include a receipt, order confirmation email, or similar documentation.

To initiate a return, customers should contact us by email at filsonofficial@outlook.com. Once we receive your request, our team will review the details and confirm whether the return meets eligibility requirements. If approved, we will provide a prepaid return shipping label along with detailed instructions explaining how to package and send the item back properly. Using the return label we supply is important, as it ensures that the shipment can be tracked and processed efficiently. Returns sent through unauthorized shipping methods or without prior approval may not be eligible for a refund due to verification and tracking limitations. If you have questions at any stage of the process, our support team is available through the same email address to provide assistance and clarification.

We strongly recommend inspecting your order promptly upon arrival. Checking the condition and contents of your package right away helps identify any issues such as shipping damage, manufacturing defects, or incorrect items. If a problem is discovered, please notify us as soon as possible. Prompt communication allows us to assess the situation and determine the most suitable resolution. Depending on the circumstances, we may arrange a replacement, authorize a return, or correct an order error. Early reporting helps ensure a smoother and faster resolution.

Although the majority of our products are eligible for return, certain items may be excluded due to hygiene standards, product type, or specific handling requirements. If you are unsure whether your item qualifies, we encourage you to contact us before sending it back. We are happy to confirm eligibility in advance and prevent unnecessary inconvenience. For customers seeking an exchange, the quickest way to receive the preferred item is to complete the approved return and then place a new order for the desired size or variation. This approach helps avoid delays and ensures availability.

Customers within the European Union are entitled to a statutory 14-day cooling-off period. During this time, they may cancel or return their order without providing a reason. However, returned items must still meet the same condition standards: unused, unwashed, unaltered, and returned with all original packaging and documentation. Proof of purchase remains necessary for processing.

Once a returned item arrives at our facility, it undergoes an inspection to confirm that it satisfies our return criteria. After this review, we will notify you regarding the approval status of your refund. Approved refunds are issued to the original method of payment. While most refunds are completed within approximately 10 business days, processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not yet received the funds, please contact us at filsonofficial@outlook.com so we can investigate the matter. Our objective is to ensure that every return, exchange, and refund is handled efficiently and transparently, providing a straightforward and reliable experience for all customers.