Shipping Policy

Delivery times may vary depending on destination, carrier operations, and seasonal demand, but most orders are typically delivered within 10 to 20 business days. Business days refer to standard working days and exclude Sundays, public holidays, and periods when severe weather or emergency conditions disrupt transportation services. Events such as tropical storms, national observances, or high shopping volumes during major promotional campaigns can temporarily affect both processing and transit schedules. While we make every effort to dispatch and move shipments as efficiently as possible, certain logistical factors remain beyond our direct control. We appreciate your understanding when unexpected circumstances influence delivery timelines.

Although we aim to ensure timely arrival, we cannot guarantee a specific delivery date or exact arrival window. Once an order has been confirmed and processed, the shipping address cannot be modified or redirected. For this reason, we strongly encourage customers to review their shipping information carefully before completing checkout. Providing a complete and accurate name, street address, postal code, and contact details helps minimize potential delays. Even small errors in address information can result in processing interruptions, extended transit times, or failed delivery attempts.

After a package leaves our facility, several external factors may impact its journey. Weather disruptions, regional transportation limitations, carrier backlogs, or increased shipping demand during peak seasons can slow movement within delivery networks. Carriers may also require additional time to verify unclear or incomplete address details. In cases where an item becomes unavailable after an order is placed, our customer service team will contact you promptly to explain the situation. If a product is out of stock and cannot be fulfilled, we will cancel that portion of the order and issue a refund for the affected item without unnecessary delay.

We are pleased to offer complimentary shipping on all orders, regardless of the purchase amount. However, certain shipments may require a recipient to be present at the time of delivery, especially if a signature is necessary. If delivery attempts are unsuccessful on two consecutive occasions because no one is available to receive the package, the shipment may be returned to our facility. When this occurs, the order will be cancelled and the payment refunded to the original method used at checkout. To help prevent missed deliveries, we recommend monitoring tracking updates and planning accordingly when your package is nearing arrival.

Customers can follow the status of their shipments at any time through the Order Tracking section of our website. This feature provides current information regarding order preparation, dispatch, and transit progress, allowing you to stay informed throughout the delivery process.

In certain circumstances, an order may not be eligible for shipment. This can occur if an item sells out before fulfillment is completed, if the delivery address is located in a region outside our carrier’s service coverage, or if the address provided is a PO Box, as many carriers require a physical street address for delivery. Additionally, orders may be delayed or held if there are payment authorization issues or incomplete transaction details.

If you receive an item that does not match your order, please contact us immediately so we can arrange for its return and process the appropriate refund. For sizing concerns, you may return the original item and place a new order for the preferred size. If your package does not arrive within the estimated delivery window, we recommend first reviewing the tracking information provided. Should you require further assistance, our support team is available at filsonofficial@outlook.com to investigate and help resolve the matter promptly.